Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services provided by Veles IT Solutions (“Company,” “we,” “our,” or “us”).

By accessing our website or using our services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or organization, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you must not use our website or services.

2. Services Provided

Veles IT Solutions provides:

• Enterprise IT consulting services
• Project-based and managed services
• Software products including Panorama AI, MPA Tools, My Workstation, and related solutions
• AI-driven operational intelligence tools

Certain services may be governed by separate written agreements, master service agreements, statements of work, subscription agreements, or Data Processing Addenda. In the event of a conflict, those signed agreements control.

3. Eligibility

Our services are intended for business and professional use.

You must be at least 18 years old and legally capable of entering into binding agreements to use our services.

4. Use of Website

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems or networks
• Interfere with the operation or security of the website
• Introduce malware or malicious code
• Scrape, copy, or reproduce content without permission

We reserve the right to restrict or terminate access for misuse.

5. SaaS and Software Use

Access to our software products may require a paid subscription or written agreement.

Unless otherwise agreed in writing:

• You are granted a limited, non-exclusive, non-transferable license to use the software for internal business purposes
• You may not reverse engineer, decompile, or attempt to extract source code
• You may not resell, sublicense, or distribute the software without written permission

Panorama AI and related tools provide analytical and operational intelligence based on authorized tenant data. These systems are designed as read-only and do not execute changes or modify configurations.

Customers remain responsible for reviewing insights and making independent operational decisions.

Our software does not provide legal, financial, or regulatory advice.

6. Intellectual Property

All content, software, branding, logos, documentation, and materials provided by Veles IT Solutions are the intellectual property of the Company unless otherwise stated.

No rights are granted except as expressly stated in these Terms or in a written agreement.

Unauthorized use of our intellectual property is prohibited.

7. Fees and Payment

Where applicable, fees for consulting or software subscriptions are governed by separate agreements, proposals, or order forms.

Failure to pay fees when due may result in suspension or termination of services.

8. Confidentiality

Each party agrees to protect confidential information disclosed in connection with services.

Confidential information does not include information that:

• Is publicly available
• Was lawfully known prior to disclosure
• Is independently developed without reference to confidential information
• Is required to be disclosed by law

Detailed confidentiality obligations may be governed by separate agreements.

9. Disclaimers

All website content and services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, Veles IT Solutions disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

We do not guarantee that software insights or recommendations will prevent incidents, eliminate risk, or ensure regulatory compliance.

10. Limitation of Liability

To the maximum extent permitted by law:

Veles IT Solutions shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or revenue
• Business interruption
• Loss of data
• Loss of goodwill

Our total aggregate liability arising out of or relating to the website or services shall not exceed the total fees paid to us for the specific service giving rise to the claim during the twelve months preceding the event.

Some jurisdictions may not allow certain limitations. In such cases, liability will be limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Veles IT Solutions, its officers, employees, and affiliates from claims arising out of:

• Your misuse of the website or services
• Your violation of these Terms
• Your violation of applicable laws

12. Termination

We may suspend or terminate access to the website or services:

• For violation of these Terms
• For non-payment
• For security concerns
• Where required by law

Termination does not relieve outstanding payment obligations.

13. Compliance With Laws

You agree to use our services in compliance with all applicable laws and regulations, including export control laws and data protection laws.

14. Changes to Terms

We may modify these Terms periodically.

Updated Terms will be posted on this page with a revised effective date.

Continued use of the website or services after changes constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state or federal courts located in Florida.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

17. Contact Information

Veles IT Solutions Email: info@velesitsolutions.com Phone: +1 (689) 356-6939